1. Important information and definition of identity.
Since this application or website is not intended for children, we do not (and knowingly) collect any information related to children.
1.3 Contact details
E-mail: [email protected]
1.5 Third-party Links
2. Data that we collect
Data means any information about an individual from which that person can be identified. It does not include Data where the identity has been removed (anonymous Data).
We may collect, use, store and transfer different kinds of Data about you which is including, but not limited to the following:
a) Identity Data includes first name, maiden name, username or similar identifier, date of birth and gender.
b) Contact Data includes e-mail address and mobile number
c) Technical Data includes your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Website.
d) Profile Data includes your username and password, your goods and their prices, reviews and ratings, feedback and survey responses.
e) Usage Data includes call log and information about how you use our Website.
We do not collect any special categories of Data (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric Data). Nor do we collect any information about criminal convictions and offences.
3. If you fail to provide Data
Where we need to collect Data by law, by using our Website, and you fail to provide the required Data, we may not be able to perform our Services. We will notify you if this is the case at the time.
4. How is Data collected?
We use different methods to collect Data from and about you including through:
4.1 Direct interactions
. You may give us your Identity, contact and financial Data by filling in forms or by corresponding with us by phone or e-mail or otherwise. This includes Data you provide when you undertake the following:
a. Create an account on, or exploit, our Website;
4.2 Automated technologies or interactions.
As you interact with our Website, we will automatically collect technical data about your browsing actions and patterns. We collect this Data by using cookies, server logs and other similar technologies.
5. How we use Data
We will only use Data when the law allows us to. Most commonly, we will use Data in the following circumstances:
a) Where we want to implement the contract that we are in our way to conclude or that we have already concluded with you.
b) Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
c) Where we need to comply with a legal obligation.
d) Where we need to set up your account and administrate it.
e) Where we need to carry out surveys.
f) Where we need to meet internal regulatory requirements
g) Where you have given consent.
Generally, we do not rely on consent as a legal basis for processing data although we will get your consent before sending third party direct marketing communications to you via e-mail or text message. You have the right to withdraw consent to marketing at any time by contacting us.
6. Purposes for which we will use Data
6-1 Performance of our Services:
We process Data because it is necessary for the performance of our Services through our Website.
In this respect, we use Data for the following:
i. To prepare a proposal for you regarding the Services we offer;
ii. To provide you with the Services as set in the scope of our Services, or as otherwise agreed with you from time to time;
iii. To deal with any complaints or feedback you may have;
iv. For any other purpose for which you provide us with the Data which we collect.
In this respect, we may share Data with or transfer it to the following:
i. Subject to your consent, independent third parties whom we engage with to assist in delivering the Services to you;
ii. Our Professional Advisers where it is necessary for us to obtain their advice or assistance, including lawyers, accountants, IT or public relations advisers;
iii. And any other third party, such as the intermediaries we introduce to you, knowing that we will, whenever possible, inform you of their identity, before you begin to familiarize them with them;
iv. Our Data storage providers.
The legal basis for the processing of the aforementioned Data categories is Art. 6 (1) (a) of the European General Data Protection Regulation (GDPR). Due to the said purposes, in particular to guarantee security and a smooth connection setup, we have a legitimate interest to process this Data.
6-2 Legitimate interests:
We also process Data because it is necessary for our legitimate interests, or sometimes where it is necessary for the legitimate interests of a third party. In this respect, we use Data for the following:
i. the administration and management of our business, marketing purposes, archiving or statistical analysis.
ii. Or to obtain an advisory opinion on our rights and obligations, as requested by our legal advisers. In this regard, we will share your personal data with our consultants or agents if necessary to obtain their advice or support, as well as with third parties and their advisors if such third parties do not own or consider that they own part of our business.
6-3 Legal obligations
We also process Data for our compliance with a legal obligation which we are under. In this respect, we will use Data for the following:
i. To meet our compliance and regulatory obligations;
ii. As required by tax authorities or any competent court or legal authority, on this regard, we will share Data with the following entities:
a. Our advisers, if necessary to obtain their advice or support;
b. Our financial auditors, if that information sharing is part of their oversight functions;
c. Third parties who assist us in conducting identity checks;
d. Competent regulators or law enforcement agencies, if we have to do so.
We will send you marketing about Services we provide which may be of interest to you, as well as other information in the form of alerts, newsletters, notifications for discounts and deals, or functions which we believe might be of interest to you or in order to update you with information which we believe may be relevant to you. We will communicate this to you in a number of ways including by telephone, SMS, e-mail or other digital channels as website.
6-5 Promotional offers from us
We may use Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which Services, discounts and deals may be relevant to you.
You will receive marketing communications from us in case of using our Website, and you have not opted out of receiving these marketing communications.
6-7 Change of purpose
We will only use Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contacts us on the e-mail address [email protected]
If we need to use Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process Data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
6-8 Opting out
Where you opt out of receiving these marketing messages, this will not apply to Data provided to us as a result of an activation/redemption of a product/Service, warranty registration, Product/Service experience at a Merchant’s Store or other relevant transactions
7. Disclosures of Data
We require all third parties to respect the security of Data and to treat it in accordance with the law. We do not allow our third-party service providers to use Data for their own purposes and only permit them to process Data for specified purposes and in accordance with our instructions.
8. Data security
We have put in place appropriate security measures to prevent Data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to Data to those employees, contractors, third party service providers and other parties who have a valid need to know. They will only process Data in accordance with our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
9. Data retention
How long will we use Data?
We will only retain Data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory or reporting requirements. We may retain Data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for Data, we consider the amount, nature and sensitivity of the Data, the potential risk of harm from unauthorized use or disclosure of Data, the purposes for which we process Data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, or other requirements.
When it is no longer necessary to retain Data, we will delete it.
(For details on the duration of the retention of personal and current data on various subjects, please specify these periods in our conservation policy, a policy you can request from us by contacting us.)
10. What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access Data (or to exercise any of your other rights). This is a security measure to ensure that Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information to improve our Services.
11. The Duration required to respond
We try to respond to all your legitimate requests within one month, but it may take us longer than a month if your request is complex or if you have a number of requests. In this case, we will inform you about it, and we will continue to follow up with you.
12. What to do if the information is incorrect?
We conduct checks on the information you provide to us for the purpose of tracking any errors or omissions, but we rely on our suppliers (corporate interest) to provide us with accurate information. You shall have the right to request the following:
- correcting any personal data associated with you that you believe is inaccurate;
- Completion or completion of missing information, including the provision of any supplementary or corrective statement. This is rightly known as correction. If you do not exercise your right to correct, we will take the necessary steps to check and correct the information if necessary.
13. How do we deal with the “right to be forgotten”?
You have the right to request the erasure of Data that we hold about you in certain circumstances, for example if it were not acquired for, or has ceased to be necessary for, a lawful purpose. This is known as the right to be forgotten. Where you request that we erase your Data, we will usually only do so where the Data has ceased to be publicly available or where we no longer use it.
14- Glossary of terminology
Legitimate Interest: means the interest of our business in conducting and managing our business to enable us to give you the best Service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process Data or for our legitimate interests. We do not use Data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Execution of the contract: This is intended to process your data if necessary to implement a contract to which you are a party or to take action upon your request prior to the conclusion of that contract.
Comply with a legal obligation: means processing Data where it is necessary for compliance with a legal obligation that we are subject to.
Third Parties within the institution:
The other companies in EL ZATOUNA, which act as joint observers or processing officers, are based in Egypt and provide IT services, systems management and reporting services.
External Third Parties
They are service providers who work in the field of processing in Egypt and provide IT services and systems management.
The competent advisory bodies who act as data handling officers or joint control officers, including lawyers, bankers, accountants and insurance officials who provide advisory, banking, legal, insurance and accounting services.
Government agencies and other interests and institutions who act as data processing officers or joint control officers in the Arab Republic of Egypt and request reports on treatment activities in certain conditions or situations.
YOUR LEGAL RIGHTS
You have the right to:
Access to Data on our Website. This enables you to receive a copy of Data we hold about you and to check that we are lawfully processing it.
Request correction of the Data that we hold about you. This enables you to have any incomplete or inaccurate Data we hold about you corrected, though we may need to verify the accuracy of the new Data you provide to us.
Request erasure of personal Data. This enables you to ask us to delete or remove Data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove Data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase Data to comply with local law.
Object to processing of Data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing Data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of Data. This enables you to ask us to suspend the processing of Data in the following scenarios:
• If you want us to establish the Data's accuracy.
• Where our use of the Data is unlawful, but you do not want us to erase it.
• Where you need us to hold the Data even if we no longer require it as you need it to establish, exercise or defend legal claims.
• You have objected to our use of Data, but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of the Data to you or to a third party. We will provide to you, or a third party you have chosen, the Data in a structured, commonly used and machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use.
Withdraw consent at any time where we are relying on consent to process Data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide the Services to you. We will advise you if this is the case at the time you withdraw your consent.
You will not have to pay a fee to access Data (or to exercise any of the other rights). However, if your request is not based on a request or a repeated request without justification or excessive request, we may (instead of those fees) refuse to comply with your request, as the case may be.