Welcome to ONDUSTRIAL
These are the terms and conditions that govern the use of ONDUSTRIAL and all its related sites and services. By using ONDUSTRIAL Website, you agree to these terms and conditions. If you do not agree with these terms and conditions, please do not access or use the site.
The following Terms and Conditions shall apply to all Users in relation to ONDUSTRIAL provided services through ONDUSTRIAL website “the Website”. These Terms and Conditions come into force once you accept a service through the Website or through any other form of communications with ONDUSTRIAL.
The User agrees and accepts that the use of the Website and the Services provided by ONDUSTRIAL is at the sole liability of the User, and further acknowledges that ONDUSTRIAL disclaims all representations and warranties of any kind, whether expressed or implied.
“We”, “Us”, “Our”, the “Company”, “ONDUSTRIAL”, “Site” shall refer to ONDUSTRIAL, its employees, and authorized agents.
“the User”, “Users”, “You”, “Your”, shall refer to the Users of the Service.
Supplier: shall refer to any independent shop offering a wide variety of products that are displayed on the Website.
Supplier Products: means the products listed by the Suppliers to be purchased by the Users through the Website.
Services: means ONDUSTRIAL’s Services as described by these Terms and Conditions.
Website: means ONDUSTRIAL platforms whereby its Services shall be used.
Suppliers Offers: means the offers and/or discounts which may be provided by the Supplier.
Force Majeure: mean an act of God, including but not limited to fire, floods, storms, hurricanes, typhoons, volcanic activities, or earthquakes, as well as acts, orders or requests of a sovereign or a government and /or of anybody purporting to be or to act for such authority, wars, whether declared or not, war-like actions, revolutions, riots , civil insurrections, or civil commotions , as well as strikes, lock outs, and/or similar actions in labor disputes, and any other comparable cause beyond the control of a party unless its performance has been expressly guaranteed by expressly waving the exemption of a Force Majeure event.
Third-Party Service Providers: means the independent contractors and the entities that carry out or undertake to carry a particular service or perform any other service within the scope of the provided Services as herein stated.
Applicable Laws: means the laws of the Arab Republic of Egypt.
In ensuring that Users are able to form legally binding contracts, eligibility to use the site is not granted to persons under the age of 18 years, or the age of legal majority in your jurisdiction, whichever is greater.
If you are registering as a business entity, you represent that you have the authority to bind that entity to Terms and Conditions and that you and the business entity will comply with all applicable laws and terms governing the use of the Website.
Accounts and Registration
Account registration requires you to submit to ONDUSTRIAL certain personal information, including but not limited to your full name, address, email address, mobile phone number, and age. You agree to maintain true and accurate, complete, and up to date information in your Account. You are responsible for all activity that occurs under your Account, and as such, you agree to maintain the security of your Account username and password at all times, unless otherwise permitted by ONDUSTRIAL in writing.
User accounts are not transferable. You agree to reimburse ONDUSTRIAL for any improper, unauthorized or illegal use of your account by you or by any person obtaining access to the Website, services or otherwise by using your designated username and password, whether or not you authorized such access.
If ONDUSTRIAL suspects, at its sole discretion, that any of the information you provided is untrue, inaccurate, incomplete, or not current, without prejudice to any other rights and remedies of ONDUSTRIAL under these Terms and Conditions or under the Applicable Laws, We have the right to suspend, or limit your access to the Website and its Services.
ONDUSTRIAL may (in its sole discretion and at any time), make any inquiries it considers necessary (whether directly or through a third party), and request that you provide a response with further information or documentation, including without limitation to verify your identity and/or ownership of your financial instruments. Without limiting the foregoing, if you are a business entity or registered on behalf of a business entity such information or documentation may include your trade license, other incorporation documents and/or documentation showing any person's authority to act on your behalf. You agree to provide any information and/or documentation to ONDUSTRIAL upon such requests. You acknowledge and agree that if you do not, ONDUSTRIAL without liability may limit, suspend or withdraw your access to the Website. We also reserve the right to cancel unconfirmed / unverified accounts or accounts that have been inactive for a long time.
ONDUSTRIAL is an online platform serving industrial sector and help in facilitation and enhancement of production process, for example selling electric & mechanical spare parts for production lines.
ONDUSTRIAL displays products and services offered and owned by independent Suppliers who have agreed to list these products on the Website. These Suppliers have agreed in writing with ONDUSTRIAL to make available products ordered through the Website.
By creating an Account, you agree that you are communicating with us electronically. Therefore, you consent to receive periodic communications from us. ONDUSTRIAL will communicate with you via e-mail or may send you information via text messages (SMS), as well as by posting notices on the Website as part of the normal business operation of your use of the Services. You acknowledge that opting out of any of the said means of communication may affect your use of the Services.
You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
ONDUSTRIAL will request your agreement during the registration process to send you promotional emails or notifications related to the Website and its services. If, at any time, you decide that you do not wish to receive promotional emails, you can opt out of receiving such promotional emails by clicking on the link at the bottom of any promotional email.
Copyrights and Trademarks
All content included on the Website, including but not limited to text, graphics, ONDUSTRIAL’s logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property and copyright work of ONDUSTRIAL or its licensors and is protected by copyright, trademarks, patents or other intellectual property rights and laws. The compilation of the content on the Website is the exclusive property and copyright of ONDUSTRIAL and is protected by copyright, trademarks, patents or other intellectual property rights and laws.
ONDUSTRIAL and related logos are the trademarks of ONDUSTRIAL. ONDUSTRIAL's trademarks may not be used in connection with any product or service that is not ONDUSTRIAL's nor in any manner that disparages or discredits ONDUSTRIAL.
Use of the Website
Subject to the User`s compliance with these Terms and Conditions, ONDUSTRIAL grants the User a limited, non-exclusive, non-sub licensable, revocable, non-transferrable license to:
- access and use the Services solely in connection with the provision of the Services;
- access and use any content, information and related materials that may be made available through the Services; and
Any rights not expressly granted herein are reserved by ONDUSTRIAL and may be revoked at any time without notice to the customer.
The User shall not use any trademark or any intellectual property rights belonging to ONDUSTRIAL from any portion of the Services, and shall not reproduce, modify, prepare, publicly, perform, transmit, stream, broadcast, or otherwise exploit the Services except as expressly permitted by ONDUSTRIAL in writing, and shall not decompile, reverse engineer or disassemble the Services, and shall not link to mirror or frame any portion of the Services or launch any programs or scripts for the purpose of scraping, indexing, surveying or otherwise data mining any portion of the Services, or unduly burdening, or hindering the operation and/or functionality of any aspect of the Services or attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.
The User may not post in the product review section for the listed products, or anywhere else on the site (as determined at our sole discretion): solicitation, advertising, foul language, profanities, obscenities, culturally offensive material, religiously offensive material, critical political content, material that may threaten the public interest or national security, defamatory or libelous harassment, or other content that may be offensive or indecent.
Product Listings and Availability
The terms agreed to with our various Suppliers require them to ensure that the products offered are authentic, genuine, and free from defects. We make every effort to ensure that the products you receive through Us are indeed genuine and authentic.
The information contained in the Website is for general information purposes only. The information provided by ONDUSTRIAL while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Website or the information, Services, or related graphics contained on the Website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
ONDUSTRIAL will always try to offer you the best customer experience and an exceptional level of service. ONDUSTRIAL is making every effort to ensure that the Supplier Products are available. However, ONDUSTRIAL shall have no responsibility if any of the Supplier Products that in the Website are not available. If a product you ordered is not available, we will inform you as quickly as possible and offer you the opportunity to choose alternatives or refund the amount of such product(s) that were not available.
Products sold through this website that do not bear the ONDUSTRIAL brand name are serviced and supported exclusively by their manufacturers or local agents and by the Suppliers in accordance with the terms and conditions associated with each product.
ONDUSTRIAL gives a guarantee on products sold on the website with the same warranty period as suppliers on ONDUSTRIAL.
ONDUSTRIAL provides different payment methods on the Website, which include among others, the following:
- Cash on delivery
- Online payment through credit cards.
- Direct bank debit
Please note that payment on delivery in any form will be limited to a certain amount
When payment is to be made at delivery, the User shall pay to ONDUSTRIAL representative for the products in full before they are unloaded from the delivery vehicle.
ONDUSTRIAL reserve the right to alter, change, modify, or provide any payment methods.
ONDUSTRIAL provides the online payment services through Third-Party Providers. ONDUSTRIAL shall not store any data related to credit cards. ONDUSTRIAL shall have no responsibility to any error, damage or any matter similar that may arise to the User as a result of using the online payment, such shall be the responsibility of Third-Party Provider.
The User shall ensure sufficient coverage of the respective account that cover the orders and shall abide by the credit card transaction limits.
ONDUSTRIAL shall not charge the Users any extra fees for making an online payment.
ONDUSTRIAL may (in its sole discretion and at any time), make any inquiries it considers necessary (whether directly or through a third party), and request that you provide it with further information or documentation, including without limitation to verify your identity and/or ownership of your financial instruments. You agree to provide any information and/or documentation to ONDUSTRIAL upon such requests. You acknowledge and agree that if you do not, ONDUSTRIAL without liability may cancel the transaction, limit, suspend or withdraw your access to the Website and/or your membership of the Website.
Without any responsibility on ONDUSTRIAL, if the Suppliers Products prices, which displayed on the Website, do not correspond to the actual price that is in the final receipt, in such case, the User will be notified with such and the User shall have the right to pay the actual price or cancel the order.
Orders made through the Website shall be delivered to the user within the time indicated during the checkout process. The date of the actual delivery will be reconfirmed by telephone on the number provided by You at check out. You will also be asked to reconfirm or clarify the address for the delivery.
In case of any delay in the delivery process, ONDUSTRIAL shall notify the Users and arrange or inform you the new expected date for delivery.
In case of any damage to the product(s) during the process of delivery, and before received by the User, ONDUSTRIAL will notify the User with such damage and deliver the same product(s) to the User with no additional charges, if available. If such product(s) is not available, ONDUSTRIAL will refund the product(s) purchase amount, at the date of purchase as paid on The Site, to the User.
Delivery of orders will be performed directly by the ONDUSTRIAL fulfillment team or by a Third-Party Service, or by a combination of both.
Third Party Services
Returns, Exchanges, and Refunds
The Egyptian Consumer Protection Law shall be applied in relation to any exchange or return of Suppliers Products ordered by the User through the Website. Moreover, the terms of exchange and return of the Suppliers shall prevail over those of ONDUSTRIAL as long as they comply with the applicable laws.
ONDUSTRIAL offers free returns at no additional cost to the User with no questions asked for 14 days or as stipulated by Law. ONDUSTRIAL requires that product(s) be unopened and in their original condition, as determined at ONDUSTRIAL’s sole discretion, to accept the return.
Refunds, returns or exchanges will NOT be accepted for special orders.
Privacy and Confidentiality
User(s) shall not disclose any information received under the contract of service with ONDUSTRIAL to any third party. Access to any information which pertains to business of ONDUSTRIAL shall be kept confidential to the extent it might adversely impact ONDUSTRIAL`s business. User(s) shall be liable to indemnify ONDUSTRIAL against any loss of business or reputation due to the act of the User(s).
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” ONDUSTRIAL DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF SUPPLIER ABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, IN ADDITION, ONDUSTRIAL MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF THE SERVICES OR ANY SERVICES REQUESTED THROUGH THE USE OF THE SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. ONDUSTRIAL DOES NOT GUARANTEE THE QUALITY, SUITABILITY OR ABILITY OF THE SUPPLIERS. YOU AGREE THAT THE ENTIRE RISK ARISING FROM THE USE OF SERVICES REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.
THE INFORMATION CONTAINED IN THE WEBSITE IS FOR GENERAL INFORMATION PURPOSES ONLY. THE INFORMATION PROVIDED BY ONDUSTRIAL WHILE WE ENDEAVOR TO KEEP THE INFORMATION UP TO DATE AND CORRECT, WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, ABOUT THE COMPLETENESS, ACCURACY, RELIABILITY, SUITABILITY OR AVAILABILITY WITH RESPECT TO THE WEBSITE OR THE INFORMATION, SERVICES, OR RELATED GRAPHICS CONTAINED ON THE WEBSITE FOR ANY PURPOSE. ANY RELIANCE YOU PLACE ON SUCH INFORMATION IS THEREFORE STRICTLY AT YOUR OWN RISK.
ALL ACCOUNTS REGISTERED WITH ONDUSTRIAL ARE CONTINUOUSLY TRACKED FOR SECURITY PURPOSES AND PERFORMANCE REASONS. IT IS EXPRESSLY MADE CLEAR TO YOU HEREBY THAT ONDUSTRIAL DOES NOT OWN ANY ACCOUNT OF ANY KIND.
Limitations of Liability
ONDUSTRIAL is a technological platform to connect the product / service providers and their users with regard to the purchase and delivery operations. ONDUSTRIAL bears the responsibility to the user regarding any failure related to the products of the suppliers. ONDUSTRIAL strives to ensure the authenticity and authenticity of the products.
The Suppliers and the Third-Party Service Providers are independent Services providers under contract with ONDUSTRIAL and are not employees, representative, and/or agents of ONDUSTRIAL. ONDUSTRIAL does not perform the task itself, but rather manages the execution of said task through its platform by providing a connection for the User with the Suppliers. Suppliers shall be responsible for the Suppliers Product quality, efficiency, originality, availability, and legality. Any breach of said shall result in the termination of the Supplier from ONDUSTRIAL platform and shall be replaced to fulfill any open requests with reference to the User regarding such.
Users and the Suppliers agree that ONDUSTRIAL shall not participate in disputes between both parties in any case. Whereas, by using the said Services the User acknowledge the potential risks or mistakes of the Suppliers or the Third-Party Service Providers. Accordingly, the use of the Services is at the User’s risk and judgment, and ONDUSTRIAL shall have no liability arising from or in any way related to the User’s transactions or relationship with the Suppliers or the Third-Party Service Providers.
ONDUSTRIAL shall be entitled to disclose any User information it may possess to affiliated corporate entities within its group of companies, or if required by law, or if requested or directed to do so by any official government body. ONDUSTRIAL will do so at its sole discretion or as We may determine to be suitable or in Our best interest to do so.
ONDUSTRIAL shall be entitled to add to, vary or amend any or all of these Terms and Conditions at any time without notice. The User shall be bound by any additions, variations, or amendments once incorporated into these Terms and Conditions on ONDUSTRIAL’s Website.
ONDUSTRIAL shall not be liable to you for indirect, incidental, special, exemplary, punitive, or consequential damages, lost data, or damages that may arise, even if ONDUSTRIAL has been advised of the possibility of such damages. ONDUSTRIAL shall not be liable for any damages, liability or losses incurred by you arising out of your use of or reliance on the Services or your inability to access or use the Services or any transaction or relationship between you and any the Supplier or the Third-Party Service Providers, even if ONDUSTRIAL has been advised of the possibility of such damages. ONDUSTRIAL shall not be liable for delay or failure in performance resulting from causes beyond ONDUSTRIAL`s reasonable control, and We shall not be liable in the event that the Supplier or Third-Party Service Providers may not be professionally licensed or permitted.
These limitations do not purport to limit liability that cannot be excluded under the applicable laws.
ONDUSTRIAL shall not be liable for any delay, interruption or failure in the provisioning of Services if caused by any act of Force Majeure, or other similar events beyond our control that may prevent or delay service provisioning.
The rights and obligations of the parties pursuant to these Terms and Conditions are governed by and shall be construed in accordance with the laws of the Arab Republic of Egypt.
You hereby irrevocably submit to the exclusive jurisdiction of the Courts of the Arab Republic of Egypt for any dispute arising under or relating to these Terms and Conditions and waive your right to institute legal proceedings in any other jurisdiction. We shall be entitled to institute legal proceedings in connection with any matter arising under these Terms and Conditions in any jurisdiction where you reside, do business, or have assets.
Where there is any dispute or inconsistency arising from the text of these Terms and Conditions, the Arabic version shall prevail.
If any part of these Terms and Conditions is found to be invalid or unenforceable under applicable law, such part will be ineffective to the extent of such invalid or unenforceable part only, without affecting the remaining parts of the Terms and Conditions in any way.